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Privacy Policy

General Terms Conditions

To enhance service quality and data security for our users, we provide information on the data we store and its usage on the website onlinehelppal.com (hereinafter referred to as the Website).

We respect the confidentiality of individuals visiting our website, and in compliance with the current legislation of Romania and the regulations of the European Parliament and the Council, we present this Privacy Policy (hereinafter - the Policy). This Policy does not extend to websites accessed via hyperlinks on our website.

We also inform users about our use of cookies. With each visit to our website, we may collect information about the devices you use and the networks you join when using our services. This includes details like IP address, browser type and version, browser plugins, operating system, platform, visit information, URL movement, viewed or searched products, loading errors, and duration of page visits. This information is collected through various technologies, including cookies.

Cookies are small data blocks temporarily stored on your computer's hard drive or mobile device to enhance website efficiency. Your consent to personal data processing allows us to use cookies each time you use our website.

Personal Data

The following personal data of users may be collected, stored, and used while interacting with the website:

  • Your name
  • Address
  • Email address
  • Phone number
  • Photos & videos for editing
  • Any other personal information submitted during registration on our website

This information is shared with service providers to fulfill your order. Your email is used for order communication and managing customer relationships. Payment information is collected but not stored on {domain.com} servers, ensuring secure communication and processing through our e-commerce software providers.

Purposes of Processing Personal Data

The personal data provided through the website is used for the following purposes:

  • Administering our website and business
  • Personalizing our website for users
  • Processing applications, invoices, and payment collection reminders
  • Sending messages and emails at user requests
  • Providing third parties with statistical information about users
  • Handling inquiries and complaints related to website use
  • Ensuring website security and fraud prevention
  • Verifying compliance with website terms
  • Other legitimate uses

We also use personal data for lawful marketing purposes, including direct marketing messages. Users have the option to unsubscribe from future messages.

Personal Data Storage Period

Consent to personal data processing is indefinite. The storage period for personal data is not limited, processed only as needed for its legitimate purpose and the purposes defined by this Policy.

Access to Personal Data

Personal information may be disclosed to employees, officers, insurers, consultants, agents, suppliers, subcontractors, and other legal entities involved in economic activities. Transfer to third parties occurs with explicit user consent, for transactional purposes, legal procedures, public interest, or at the request of authorized state bodies.

Cookies

Cookies may be sent to your computer to identify your browser and enhance service quality. Users can accept or decline cookies through web browser settings. Disabling cookies may affect certain website features.

Client Rights

When providing personal data, users have the following rights:

  • Access to personal data
  • Correction of incorrect personal data
  • Deletion of personal data
  • Restriction and objection to data processing
  • Data portability
  • Revocation of consent to data processing

To exercise these rights, contact us via email at [email protected].

Security Data

Consent to personal data processing is indefinite, with no limited storage period. Personal data is processed only as needed for legitimate purposes and those defined by this Policy.

Age Restrictions

The website is not intended for children under 18. Processing personal data of minors between 14 and 18 requires parental or guardian consent.

Changes to Our Policy

Policy terms may change on the website, effective upon publication. Users should periodically review the website and agree to new terms when using the website.

Last Update: 11.09.2023